frequently asked questions

pricing

chiropractic / exercise physiology / osteopathy / physiotherapy

$145

$105

$135

$150

Initial consultation (allow up to 1 hr)

30 minute return

45 minute return

60 minute return

physiotherapy - Vivienne Jachmann

Initial consultation (allow up to 1 hr)

30 minute return

45 minute return

60 minute return

$180

$110

$145

$180

claims information

Private Health Insurance

At Southside Clinic, we offer our clients, with private health extras cover, the ability to have their rebate deducted directly from their fund via a HICAPS machine. This means you would only have to pay the ‘gap’. The amount that your fund gives you per visit differs between funds and levels of cover, so you would need to check with your own fund about how much they offer towards your consultation.

Medicare

A Medicare rebate is offered for part of the cost of treatment for patients with Team Care Arrangements (TCA)/Chronic Disease Management (CDM) plans. You need a referral from your GP to be eligible for this, and you may be entitled to up to 5 rebated treatments per year, partly covered by Medicare. You will need to pay the ‘gap’ remaining after your rebate.

Return to Work SA

Osteopaths and Physiotherapists are approved providers for Return To Work SA (previously WorkCoverSA). To be eligible to process your Return To Work SA claim at Southside Clinic, you will need approval from your case manager for care, as well as details of your case manager’s name and phone number plus your case number.

N.D.I.S.

We happy accept clients accessing the National Disability Insurance Scheme (N.D.I.S.). To be eligible to process your NDIS claim at Southside Clinic, you will need approval from your case manager for care, as well as details of your case manager’s name and phone number and your case number. For self managed N.D.I.S. patients we can provide the required reporting for compliance.

Motor Accident Commission

Osteopaths and Physiotherapists are approved providers for the Motor Accident Commission. To be eligible to process your MAC claim at Southside Clinic, you will need approval from your case manager for care, as well as details of your case managers name and phone number and your case number.

Please note that not all types of health care, therapy and support services are covered by the CTP Insurance scheme. It is best to contact the approved insurer managing your claim and discuss your treatment requirements with your claims consultant before undertaking alternative treatments.

clinic policy

Cancellations

24 hours notice of cancellation is required for all bookings. As we are a busy and professional health provider, all clients must accept and agree to our cancellation policy. Failure to attend your scheduled appointment not only disrupts your treatment progress but also takes the spot of another client who may have been able to attend in your place.

If you are unable to attend a scheduled appointment we require 24 hours notice, otherwise a cancellation fee will be charged. All cancellations must be done online, via email or by calling the clinic 24 hours prior to your appointment. Cancellations cannot be made online less than 24 hours before your appointment. If extenuating circumstances require you to cancel your appointment within 24 hours, you must call the clinic on 1300 10 11 22.

No shows

If you do not attend your appointment without contacting us, we will charge up to the full amount of services booked in

Payment

All fees are non-refundable and non-transferable.

Payments are required at the time of your consultation.

RTWSA, NDIS, Home Care and MVA claims are sent directly to the administration or insurer provided and all necessary claim numbers are submitted. Should the claim be rejected for any reason all invoices become the responsibility of the client.

Late Arrivals

All clients are kindly asked to arrive on time for each and every appointment. We will also do our absolute best to not keep you waiting as we pride ourselves on running on time.

clinic safety policy

At Southside Clinic, the safety and wellbeing of our clients and practitioners is our top priority. We are committed to creating a professional, respectful, and supportive environment where everyone feels safe, comfortable, and cared for.

To ensure this, we ask all clients and team members to follow these guidelines:

Respect & Professional Conduct

  • All interactions between clients and practitioners must remain respectful and professional at all times.

  • Harassment, discrimination, or inappropriate behaviour will not be tolerated.

Health & Hygiene

  • Please do not attend your appointment if you are unwell with contagious symptoms (such as fever, cough, or gastrointestinal illness). We are happy to help you reschedule.

  • Our practitioners maintain strict hygiene standards, including regular handwashing, sanitisation of treatment areas, and use of fresh linen for each client.

Safety During Treatment

  • Practitioners will always explain the treatment being provided and obtain informed consent before proceeding.

  • Clients are encouraged to communicate openly during treatment. If you feel uncomfortable at any time, please let your practitioner know immediately.

Privacy & Confidentiality

  • Your personal information and health details are kept strictly confidential in line with our privacy policy.

  • Conversations within the clinic are conducted with discretion and respect for your privacy.

Zero Tolerance Policy

We operate a zero-tolerance approach to aggressive, threatening, or inappropriate behaviour. Any client who breaches this policy may be refused further treatment at the clinic.